Elements and Performance Criteria
- Allocate duties
- Workload is scheduled effectively to facilitate vessel operational efficiency
- Duties, rosters and responsibilities are assessed against and matched to crew capabilities and according to legislative and organisational requirements
- Crew are allocated workload priority and performance expectations are communicated clearly
- Workload of crew is continuously assessed according to agreed objectives and timelines
- Performance of crew and individuals is systemically monitored against defined measurable performance criteria to ensure satisfactory completion of assigned workloads
- Performance above expectations is identified and reinforced through recognition and continuous feedback
- Performance below expectations is identified and development plan for improved performance is negotiated, agreed on and documented according to organisational requirements
- Potential and current issues and problems arising within the crew and/or individuals are identified and acted on according to organisational and legislative requirements
- Provide learning and development activities
- Action plan to meet individual and group learning and development needs is prepared
- Individuals are supported to identify their specific learning and development needs
- Crew members are encouraged and supported to take advantage of learning and development opportunities according to their needs and organisational requirements
- On-the-job learning opportunities are provided according to individual needs and to the required standard
- Crew members are encouraged and supported in applying new skills and knowledge in the workplace
- Communicate effectively with crew and stakeholders
- Interpersonal skills and communication techniques are used to facilitate open communication within crew, ensure understanding and encourage accurate exchange of information
- Meetings and briefings are conducted to maintain understanding and support with crew and stakeholders
- Barriers to effective cross-cultural communication are identified and addressed to maintain effective relationships
- Positive involvement and contributions are encouraged from all crew members
- Communications are clear and accurate to ensure that information can be easily understood and acted upon
- Strategies for resolving differences are used to negotiate issues and problems
- Communication is used to develop and maintain positive relationships, mutual trust and confidence
- Provide leadership within the crew
- Crew members are provided with the support, leadership and advice necessary to perform work safely and effectively
- Assistance is provided to crew members to accomplish teamwork and achieve organisational goals
- Conflict situations in crew are identified and conflict resolution strategies applied
- Leadership and guidance strategies are varied to meet changing priorities and situations, taking into account the differing needs and skills of individuals and the requirements of the tasks
- Make effective decisions
- Information is gathered and analysed to generate a range of options
- Decisions made are the most effective for the situation based on sufficient, valid and reliable information
- Decisions made are consistent with personal and professional values, ethics and regulatory obligations
- Consultative and participative decision making is used in implementing and reviewing the work of the crew and the distribution of responsibilities
- Needs and expectations of crew and the organisation are taken into account through decision making
- Decision making is undertaken according to risk management plans and within appropriate timeframes
- Effectiveness of decisions is evaluated to improve future decision making